IT Support for Retail Stores
Retail Stores: Focus on sales, we’ve got IT.
Retail is an ever-changing and competitive landscape. Tech Cover aims to make it easy for you to deliver a seamless instore experience for your customers. We connect your stores directly with our team of specialist IT support technicians, who can help you with any technical difficulties or queries as an extension of your support office network.
You know that a fast, efficient and memorable experience is what sets you apart from your competitors and we strive to walk along side you on that journey. Our support specialists know that downtime can costs sales and reputation so we proactively work to keep your operation running to perfection.
Assurance Before Insurance
Do you want to keep IT support maintenance costs to a budget but still have the assistance you need exactly when you need it? We will have a service plan that suits your business needs.
IT equipment and services are generally a tool to achieve a business goal. When they are compromised, or simply unavailable, getting that job done can be hampered by this loss of service or stability.
The team at Tech Cover have over 20 years experience doing just that. Keeping your business operational through thick and thin.
Support that aligns with your brand
Your support team are committed to helping your stores but can lack the resources or manpower to do so. Our team of tech specialists are more than happy to help with any issues. They work alongside your office for a more cohesive and supportive team environment.
Our experience spans corporate and franchise structures so let us help make your solution bulletproof.
Seamless in-store experiences
It’s hard to be everywhere at once. With our national team of approved installers we can deliver projects from a single store through to national chains. We’ll get you all set up and ready so you can focus selling your wares.
Rolling out POS, scanners, printers, WIFI, digital signage and security systems are crucial to the operation of your stores. We work tirelessly to make sure that it all comes together on schedule.
Distribution is crucial
Our team specialise in understanding that your in-store experience is an extension of your supply chain capabilities. We can help design and implement solutions that allow efficient communications between your stores and warehouses. With customers at the core of every retail business we help get your goods into their hands as quickly as possible.
We’ve Been Trusted By
Our Service Packages
1. Tech Cover Essentials
Tech Cover Essentials performs multiple daily hardware and software audits to identify patches and firmware updates. It includes:
- Enterprise grade monitored anti-virus and anti-malware solutions
- Monitoring of desktop performance
- Management of your computer security policies and the remote support software
- Individual support calls are charged with a 10% discount applied
2. Tech Cover Elite
Tech Cover Elite is the full support package including all that Tech Cover Essentials offers as well as adding unlimited 9 x 5 business hours helpdesk support covering:
- Malware and virus removal, software installation
- Application support
- Patching support and all your IT administrative tasks
- Cloud backup solution to secure your data
“The team are knowledgeable and friendly and they are always quick to respond.
"made sure everything was humming perfectly
Tech Cover helped us to create a “No waiting zone” for our editing suites. Essentially we said we don’t want to wait for any uploading, downloading, exporting, importing, rendering etc. They built our computers from scratch, recreated our entire software environment, built our NAS, set us up in the cloud, and made sure everything was humming perfectly. Whenever we have a drama we just called their help desk and it is normally resolved within 5 minutes to half an hour. Great team, and great people.
– Dylan Webber – Video Domain
“they are always quick to respond
We use Tech Cover for our business and are very happy with their service. The team are knowledgeable and friendly and they are always quick to respond. I would highly recommend using Tech Cover, they have helped our business run smoother and I know that all of our computers and data are up to date and safe.
– Lauren Hunter – Platinum Joinery
"one of the best customer service teams I have ever dealt with
These guys are fantastic, one of the best customer service teams I have ever dealt with. They are based in Queensland and my business is based in Victoria, however today I have transferred all our email and website hosting to them because of how easy and professional they have been to deal with. Great job guys.