What Do Managed IT Service Providers Do?

 What Do Managed IT Service Providers Do

Peace Of Mind

A quality managed IT service provider (MSP) will take control of the management and monitoring of your business IT infrastructure, giving you peace of mind that your IT systems will remain optimised and running smoothly. This includes managing hardware, software, backup systems, and network security while providing ongoing support as well as access to the latest technologies. Essentially, everything a full-time internal IT department would cover, but at a fraction of the cost.

Assurance Before Insurance

Do you want to keep IT support maintenance costs to a budget but still have the assistance you need exactly when you need it? We will have a service plan that suits your business needs.

IT equipment and services are generally a tool to achieve a business goal. When they are compromised, or simply unavailable, getting that job done can be hampered by this loss of service or stability.

The team at Tech Cover have over 20 years experience doing just that.  Keeping your business operational through thick and thin.

What Do Managed IT Service Providers Do?


Manage Hardware

Our hardware management services include the regular maintenance and assessment of hardware, as well as the tracking of hardware specifications such as age and warranty status. This allows us to identify when a system requires replacement well before it can become an issue that could cause downtime, protecting your bottom line.

Manage Software

Similarly, we will consistently monitor your system software, including automatic patching and updates to ensure that your systems are optimised. This will help to increase productivity and reduce the risk of downtime.

Manage Backup Systems

As your managed IT service provider, Tech Cover will also implement disaster recovery processes and manage your backup systems. This is to safeguard your business information and network if your systems become damaged, whether through damage to your physical IT systems or a critical system error. In this unlikely occurrence, we will have you back up and running as soon as possible to reduce downtime while ensuring that your data remains secure.

Manage Network Security

Our network management services include regular assessment of your network to identify any vulnerabilities that could compromise your cyber security. This allows us to address potential issues before they can be exploited. We also proactively maintain updates to security devices such as firewall signatures to protect you against the most recent threats.

Provide Ongoing and Regular Support

A key advantage of outsourcing your IT management to a managed IT service provider is the knowledge and expertise that they can bring to the role. You will have an entire team of experienced IT technicians managing your IT infrastructure that can provide ongoing and regular support as needed. This means you can rely on expert advice whenever you need it, ensuring that any questions or concerns can be addressed and accurately as quickly as possible.

Provide Access to the Latest Technologies

Additionally, a quality managed IT service provider will use their industry knowledge to provide access to the latest technologies and innovations that would otherwise be unavailable to small or medium sized companies. We will ensure that your IT systems are up to date and in line with your business objectives while identifying areas where system improvements can be made.

Tech Cover is a reliable managed IT service provider based in Brisbane, providing quality IT management and support for local and national companies Australia wide. Leave the constant monitoring and maintenance of your IT systems to our team of experts and you can rest assured that your data and network are safe and running at peak performance. For reliable managed IT services at an affordable flat rate call Tech Cover on 1300 832 326.

What Are The Benefits of Managed IT Services?
What Do Managed IT Service Providers Do?
What Is A Managed IT Service Provider?

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We’ve Been Trusted By

Our Service Packages

1. Tech Cover Essentials

Tech Cover Essentials performs multiple daily hardware and software audits to identify patches and firmware updates. It includes:

  • Enterprise grade monitored anti-virus and anti-malware solutions
  • Monitoring of desktop performance
  • Management of your computer security policies and the remote support software
  • Individual support calls are charged with a 10% discount applied

2. Tech Cover Elite

Tech Cover Elite is the full support package including all that Tech Cover Essentials offers as well as adding unlimited 9 x 5 business hours helpdesk support covering:

  • Malware and virus removal, software installation
  • Application support
  • Patching support and all your IT administrative tasks
  • Cloud backup solution to secure your data

“The team are knowledgeable and friendly and they are always quick to respond.


"made sure everything was humming perfectly

Tech Cover helped us to create a “No waiting zone” for our editing suites. Essentially we said we don’t want to wait for any uploading, downloading, exporting, importing, rendering etc. They built our computers from scratch, recreated our entire software environment, built our NAS, set us up in the cloud, and made sure everything was humming perfectly. Whenever we have a drama we just called their help desk and it is normally resolved within 5 minutes to half an hour. Great team, and great people.

– Dylan Webber – Video Domain


“they are always quick to respond

We use Tech Cover for our business and are very happy with their service. The team are knowledgeable and friendly and they are always quick to respond. I would highly recommend using Tech Cover, they have helped our business run smoother and I know that all of our computers and data are up to date and safe.

– Lauren Hunter – Platinum Joinery


"one of the best customer service teams I have ever dealt with

These guys are fantastic, one of the best customer service teams I have ever dealt with. They are based in Queensland and my business is based in Victoria, however today I have transferred all our email and website hosting to them because of how easy and professional they have been to deal with. Great job guys.

How Can Tech Cover Benefit My Business?

Have peace of mind knowing that your systems and data are protected.
Collaborate and communicate with your on-site or remote teams effectively.
Control your IT costs and enjoy value for money.