What Are The Benefits Of Managed IT Services?

What are the benefits of managed it services

Access To An Entire Team

Outsourcing the management of your IT services to a professional managed IT service provider, such as Tech Cover comes with a host of benefits. Our comprehensive IT services allow you access to the industry knowledge of an entire team of experienced IT technicians to keep your IT systems optimised, secure, and running smoothly. From increased productivity to improved data management with reduced downtime, Tech Cover’s managed IT services will take care of all of your IT infrastructure needs, for the success and growth of your business.

Assurance Before Insurance

Do you want to keep IT support maintenance costs to a budget but still have the assistance you need exactly when you need it? We will have a service plan that suits your business needs.

IT equipment and services are generally a tool to achieve a business goal. When they are compromised, or simply unavailable, getting that job done can be hampered by this loss of service or stability.

The team at Tech Cover have over 20 years experience doing just that.  Keeping your business operational through thick and thin.

The Benefits Of Managed IT Services

Increased Productivity

Our managed IT services include constant monitoring and maintenance of your IT systems, significantly reducing the risk of issues. This leaves you and your team free to focus on the day-to-day operation and growth of your business for maximum productivity.

Improved Data Management

We take care of the management and maintenance of IT hardware and software for secure data management, with backup and disaster recovery protocols.

Ongoing Advice and Support

With in-house IT management, your IT systems can be neglected when staff members are sick or away on leave. Conversely, with Tech Cover’s managed IT services, you can count on round-the-clock monitoring of your IT infrastructure as well as ongoing advice and support from our team of experienced IT specialists whenever you need it.

Reduced Downtime

Proactive management of your IT systems reduces downtime by detecting potential issues before they arise and addressing them before they become a problem. And, in the unlikely event that a problem does occur, we can have you back up and running quickly, providing continuity for your customers by minimising downtime as much as possible.

Up to date Industry Knowledge

With technology constantly evolving, staying up to date on industry changes and the latest protection strategies could be a full-time job. This makes it particularly difficult for small to medium sized businesses to maintain their IT systems ensuring that they remain optimised and secure. With a managed IT service provider, you can lean on the industry knowledge of an entire team of experienced IT technicians to ensure that your IT infrastructure is performing at peak efficiency.

Reduced Cost

Another key benefit of outsourcing your IT services to a team of professionals is the reduced cost when compared to hiring your own in-house IT administrator, both in terms of labour and hardware. The use of an MSP is also more cost effective than a ‘fix as needed’ approach, as the management of your IT infrastructure comes at one flat rate, rather than having to pay an inflated price for an emergency fix. Additionally, our IT management services are tailored to meet the needs of your business and can be scaled to as your needs change, ensuring that you will only pay for what you need and maximising your return on investment.

More Efficient IT Management

Our highly educated IT technicians will be able to manage your IT systems much more efficiently than an in-house staff member whose core competency lay elsewhere. Even a dedicated IT manager cannot compare to the experience, efficiency, and skill of the entire team of qualified IT specialists that come with Tech Cover’s managed IT services.

Whether you’re just starting out or looking to outsource your IT service management as your business continues to grow, Tech Cover can provide a reliable managed IT service that is tailored to the needs of your business. With a team of experienced IT specialists managing your IT infrastructure you will have the freedom to focus on the operation and growth of your business. Call us today on 1300 832 326 for a consultation and find out how Tech Cover can ensure the smooth and optimised operation of your IT systems.

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We’ve Been Trusted By

Our Service Packages

1. Tech Cover Essentials

Tech Cover Essentials performs multiple daily hardware and software audits to identify patches and firmware updates. It includes:

  • Enterprise grade monitored anti-virus and anti-malware solutions
  • Monitoring of desktop performance
  • Management of your computer security policies and the remote support software
  • Individual support calls are charged with a 10% discount applied

2. Tech Cover Elite

Tech Cover Elite is the full support package including all that Tech Cover Essentials offers as well as adding unlimited 9 x 5 business hours helpdesk support covering:

  • Malware and virus removal, software installation
  • Application support
  • Patching support and all your IT administrative tasks
  • Cloud backup solution to secure your data

“The team are knowledgeable and friendly and they are always quick to respond.

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"made sure everything was humming perfectly

Tech Cover helped us to create a “No waiting zone” for our editing suites. Essentially we said we don’t want to wait for any uploading, downloading, exporting, importing, rendering etc. They built our computers from scratch, recreated our entire software environment, built our NAS, set us up in the cloud, and made sure everything was humming perfectly. Whenever we have a drama we just called their help desk and it is normally resolved within 5 minutes to half an hour. Great team, and great people.

– Dylan Webber – Video Domain

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“they are always quick to respond

We use Tech Cover for our business and are very happy with their service. The team are knowledgeable and friendly and they are always quick to respond. I would highly recommend using Tech Cover, they have helped our business run smoother and I know that all of our computers and data are up to date and safe.

– Lauren Hunter – Platinum Joinery

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"one of the best customer service teams I have ever dealt with

These guys are fantastic, one of the best customer service teams I have ever dealt with. They are based in Queensland and my business is based in Victoria, however today I have transferred all our email and website hosting to them because of how easy and professional they have been to deal with. Great job guys.

How Can Tech Cover Benefit My Business?

Have peace of mind knowing that your systems and data are protected.
Collaborate and communicate with your on-site or remote teams effectively.
Control your IT costs and enjoy value for money.