With company websites, online shopping, and social media, reliable IT support has become essential for every business, big and small. Technological advances have made it easier than ever to start and grow a business, allowing business owners to easily reach their target audience and convert them into customers, all while having never set foot in a physical store or office.

Additionally, cloud computing provides a cost-effective option for secure data storage with authorised access, as well as seamless communication and collaboration throughout the workplace. However, this also means that employee productivity and business revenue can be significantly impacted by IT problems, making reliable IT support a must.

Whether you’re just starting out or managing a well-established and growing business, there will come a time when you will need to make the choice between hiring a managed service provider or an internal IT team.

What is a Managed Service Provider (MSP)?

A managed service provider is an external team of IT specialists who provide IT management services, including data storage, network security, monitoring and management of your IT infrastructure, and ongoing IT support.

Managed Service Provider (MSP) vs. Internal Team

Choosing between hiring an in-house IT team or outsourcing the management of your IT systems to a managed service provider depends on the needs of your business. The two key differences between using a managed service provider or an internal IT team are cost and experience.


Outsourcing IT management to a managed service provider is the most cost-effective choice when compared to hiring a full-time in-house IT manager, as you will pay one flat monthly fee with no overheads.

Quality managed service providers, like Tech Cover, will provide tailored IT management services based on the needs of your business. This ensures that you will only pay for the services you need to keep costs at a minimum and can be easily scaled as your needs change.

Conversely, when keeping on an internal IT manager or team, you will need to ensure that your team has the capacity to manage your highest demand for IT management and support, though your IT needs may fluctuate during slow and busy periods. This means that you will either be paying for a team that is larger than needed to manage your average IT needs or that you will have a lean IT team that may be incapable of managing the increased IT needs of your business during busy periods.

Skill Level & Experience

The other key factor when choosing between a managed service provider or an internal team is skill level and experience. Particularly for smaller businesses, if you only have the budget for one IT specialist, they will need to perform all tasks for IT management, from desktop troubleshooting and helpdesk calls to monitoring IT infrastructure and network security. This also means that if your IT manager is on leave or off sick, your business may be severely impacted.

On the other hand, with Tech Cover as your managed service provider, you will have access to an entire team of IT specialists with varying areas of expertise, providing complete and diverse IT solutions.

Quality IT Management Australia

Tech Cover offers reliable IT management services Brisbane and Australia wide at a competitive price. We will keep your IT systems optimised and running smoothly for maximum uptime and productivity. Plus, you will have access to our team of experienced IT specialists for expert advice and ongoing IT support whenever you need it.

If you’re looking for a quality, cost-effective managed service provider in Australia, call Tech Cover today on 1300 832 326.

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